Resolve
A simple way to handle customer complaints from start to finish. Customers send in a complaint without needing an account, your team sorts and resolves each one, and every step is recorded.
Test admin account: admin@resolve.test / ResolveDev123!
This prototype demonstration is running on our lower environments, so you may experience slowness or unexpected behavior due to their configuration at times.
Customer: submitting a complaint, no account needed
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The Problem
The business problem it solves
Companies need a way to receive, triage, and resolve customer complaints without requiring customers to create an account, while giving support staff (agents, supervisors, admins) a structured workflow to track each complaint from intake to resolution, plus visibility into SLA performance and team workload. Resolve replaces ad hoc email and ticket handling with a purpose-built complaint pipeline, scoped per client or project (multi tenant), with an auditable trail of every action taken.
Features & Functionality
What it does
For customers
A simple complaint form for each project, with no account or login needed
A private link to check progress and reply to the support team
A short satisfaction survey sent once the complaint is resolved
Status updates appear straight away, with no need to refresh the page
For support staff
A searchable list of complaints with saved filters, status tabs and bulk assignment
The list updates live as new complaints and replies come in
Each complaint shows the full conversation, with customer replies kept separate from internal notes
Every complaint follows clear stages: New, Open, Pending, Resolved and Closed, and can be reopened
For managers
A dashboard of response targets, complaint volumes, categories and backlog
A team leaderboard with a detail page for each agent
Control and security
Run several projects at once, each with its own complaints, forms and response targets
Agents, supervisors and admins only see and do what their role allows
A permanent record of every action and who took it, which cannot be changed
Automatic email notifications, for example when an agent replies
Technology Stack
Frameworks & infrastructure
Frontend
Next.js (App Router)TurbopackTypeScriptTailwind CSSshadcn/uiZod
Backend / Data
PostgreSQL (Supabase)Supabase MCP migrationsDrizzle ORM (dashboard stats)Supabase AuthSupabase RealtimeResend + react-email